Damage protocol on delivery

If the package with the goods is found to have been tampered with during delivery, a damage protocol should be drawn up immediately in the presence of the courier. This protocol is the basis for consideration of complaints related to damage caused during transport.

Reporting defects in goods

Any defects in the goods, which are not due to damage in transit, should be reported directly to Wings Ltd. via e-mail to: reklamacje@wingsbrand.com. Goods sold in the Wings Sp. z o.o. store are covered by the manufacturer's warranty, which means that the customer can take advantage of the warranty in case of defects.

Liability and complaint procedure

Wings Sp. z o.o. undertakes to provide the Customer with products free from defects. The Seller's liability for physical or legal defects (warranty) is governed by the provisions of the Civil Code (Articles 556-576).
As soon as the goods are transferred to the carrier, the benefits and burdens of the product and the risk of accidental loss or damage are transferred to the Customer who is not a Consumer.
The Customer who is not a Consumer is obliged to examine the shipment in the manner accepted for such shipments. In case of damage or loss, he should write a damage report in the presence of the courier.

Complaint rules depending on the type of order

Dropshipping customers: They are required to report defects, defects or quantity complaints within 14 days of receiving the goods.
Wholesale customers: Have the right to report complaints up to 90 days after receiving the goods.
All claims should be sent to the following email address: reklamacje@wingsbrand.com

Grounds for recognition of complaints

Wings Sp. z o.o. recognizes complaints regarding product defects including:

Mechanical damage to packaging, which was not the fault of the carrier, but was revealed immediately after unpacking.
Non-conformity of the goods with the order.
The product under complaint should be delivered with a completed complaint form and proof of purchase (or a copy thereof) to the address:

Wings Sp. z o.o.
Kolonia Żółtki 38A
16-070 Choroszcz

The customer shall bear the shipping costs of the advertised goods.

Complaint exclusions
Complaints are not subject to:

Factory features of the product.
Goods for which the manufacturer's warranty period has expired.
Mechanical damage that occurred after the goods were delivered to the Customer.
Natural signs of wear and tear, resulting from use.
Damage resulting from improper protection of the goods during return transportation from the Customer to the Claims Department.
Damage resulting from the actions of the carrier (in this case, a complaint should be filed with the carrier).

Cases of rejection of complaints
The complaint will not be considered if:

The goods were not purchased from Wings Ltd.
The complaint shipment does not contain a complaint form and a detailed description of the defect.
Attempts to repair or modify the goods on your own were found.